NIAAA offers Information and Assistance (I&A) services to provide older adults and their caregivers with vital information on available programs, services, and benefits. Our professionally trained staff assists individuals with navigating a wide range of resources, including healthcare options, financial aid, and support services. Whether over the phone, in the office, or even virtual consultations, our I&A service ensures that seniors and caregivers can receive personalized guidance to address their needs and concerns.

Our I&A services help with:

There is no fee for I&A services, though donations are appreciated to support ongoing programs.

For additional support, NIAAA also partners with the Illinois Department on Aging, which offers assistance through its Senior Helpline. The helpline provides direct access to resources for Case Management, Long-Term Care Ombudsman services, Legal Aid, and more.

Illinois Department on Aging Senior Helpline: 1-800-252-8966

Additional Resources:

• Medicare.gov – Explore Medicare coverage and resources.

• Social Security Administration – Access Social Security services and information.

• BenefitsCheckUp – Find benefits programs that help pay for medications, health care, food, and more.

• NeedyMeds – Get information on assistance with the cost of prescription medications.

• Lifescape Community Services – Provides services such as meals, transportation, and caregiver support.